Refund policy

What is your return policy?
If you’re not 100% happy with our products, then neither are we.

We offer a risk-free, 30-day, 100%-full-refund return policy. If within 30 days you’re not satisfied with your order, please email us at care@terratonics.com.au with your full name and order number, and we’ll process your return. Please note that the shipping charges will not be refunded.

Can I exchange my product?
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at care@terratonics.com.au with your full name and order number along with the product(s) you’d like to exchange and we will do our utmost to resolve any issue.

How long do returns take to process?
Once your return package is received by us, it may take up to 5-10 business days for your credit card refund to appear on your statement.