物流政策

All our shipments are carbon offset by our shipping partner Sendle.

What countries do you ship to?
We ship worldwide .

How fast is your shipping?
Most of our orders are shipped within 1-2 business days. Shipping times may vary, pending product availability and purchase verification; on average, you can expect to receive your order within 3-8 business days of its ship date. If you’re located internationally the shipment may take longer due to customs in your country, which can take up to 2 - 4 weeks.

What is my tracking number?
Once your order is processed, you’ll receive an email confirming your shipment within 24 hours, along with your tracking number.

What if my package was damaged or lost?
We use the best couriers but in the unlikely event that your package is lost along the way or damaged upon arrival, please contact us right away at care@terratonics.com.au

How do I change or cancel my order?
If you need to make a modification to your order, please reach out to us as soon as possible at care@terratonics.com.au, and include your order number in the email.

All of our orders are processed within 1-2 business days; we’ll do our very best to respond to and accommodate your request before your order goes out.

How do I check the status of my order?
All of our orders are normally processed within 48 hours. Once your order is processed, you’ll receive a shipping confirmation email within 24 hours with tracking number where you can check the status of your shipment.

What currency are your prices in?
All prices displayed on our website are in AUS dollars (AUD).