FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
HOW DO YOU SOURCE YOUR INGREDIENTS?
We and our partners work closely to ensure high standards of production, fair-trade, and regenerative harvesting practices are upheld. All our native ingredients are sourced from their indigenous regions. All of our carbon emissions as a result of shipping are offset. Each of our ingredients is tested for its purity, this is an ongoing process. We’re here to create products that not only deliver longterm results but equitable outcomes for everyone in our supply chain.
IS TERRA TONICS CRUELTY FREE?
100% Cruelty Free. We'd even conceive of testing on animals. Our products are only tested on people, and we test them on ourselves first! Our products also don’t contain chemicals, toxins, parabens or fillers of any kind. Many of these are harmful to our bodies as well as having devastating effects on marine life when they enter our water systems. Our philosophy is to only use ingredients that benefit our skin, our bodies, and our environment.
ARE TERRA TONICS PRODUCTS ALL NATURAL?
Yes. We make all of our products with 100% natural ingredients.Some natural ingredients can degrade quickly. To ensure the shelf life and bioactivity of these vital ingredients, sometimes we are required to add a non-harmful salt based persevere. When a preservative must be used, we use the least amount possible. We are always honest about the use of these ingredients, and they are easy to find on our products and website. No hidden drop drowns! We want to heal our skin and our planet by never wavering with our ingredient choices. If it’s not safe, stable or natural—we won’t use it.
HOW AND WHERE ARE YOUR PRODUCTS MADE?
Each of our products, from experimentation and formulation to design and bottling, happens in Australia. Each product takes between 9 –18 months to formulate and test. It is a meticulous process, which ensures the best possible results. All our plant extracts come from a revolutionary dual extraction method which ensures bio availability for the entirety of the shelf life for the product. All minerals and plant powders are organic, sustainably sourced and wild harvested where possible.
WILL YOUR PRODUCTS FIX ALL OF MY SKIN PROBLEMS?
Our products are designed to work in harmony with various skin types. The clean, high quality ingredients are fully active to give your skin results.As everyone's skin type is different, effects may vary.There are a number of things that contribute to unhealthy skin. Firstly, skincare and makeup that contain toxic ingredients can clog pores and damage the skin’s natural ability to regulate itself. Our products do not use toxic ingredients. Diet and hydration also play major roles in the health of skin. Science increasingly tells us of the importance of the gut micro-biome and of the skin’s micro-biome. Getting enough high quality, filtered and mineral-rich water is vital for skin health also.
WHAT IS YOUR RETURN POLICY?
We pride ourselves on bringing you nature in its pure form, so that your skin looks and feels its best. If, for whatever reason, you’re not satisfied after using a Terra Tonics product, please contact us at firstname.lastname@example.org. You can read our RETURN AND EXCHANGE POLICY here.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
The ingredients in our products are tested for safety and stability for 12-18 months. Please check the box to view the products expiry.We use natural ingredients in our products, and many are wild harvested. The colour of organic fruits can can vary from season to season, and our products can change shades over their shelf life. This does not affect the active benefits or the safety of the product.